Kitgenix Plugin Score

Fluent Support – Helpdesk & Customer Support Ticket System

Slug: fluent-support · Shahjahan Jewel · 10,000+

Actively maintained
Fluent Support – Helpdesk & Customer Support Ticket System banner image

Overall Score

Some areas need attention

79
Needs Review

What this score means

Scores are calculated on a 100-point scale by analysing six weighted categories: Security, WP.org Readiness, Performance, Code Quality, Accessibility, and Vulnerabilities. Open vulnerabilities are weighted by severity, CVSS, and patch availability, and incomplete source data can reduce confidence slightly.

  • Excellent The plugin follows best practices across every measured category. It is well-maintained, low-risk, and recommended for production use.
  • Good Strong overall quality with minor areas for improvement. Generally safe to use on most sites.
  • Needs Review Some areas of concern detected. Review the full issues report and weigh the risks before installing on production.
  • High Risk Significant quality or security problems found. Exercise caution — check the details carefully before using this plugin.
Score computed: May 24, 2026 12:26 am (2 weeks ago). Vulnerability data mode: Live.
High confidence (100/100) based on metadata completeness and vulnerability evidence quality.
Open vulnerabilities are weighted by severity, CVSS, and patch availability, then adjusted slightly when the source data is incomplete.
  • Wordfence: June 10, 2026 3:48 am (50 minutes ago)

No known open vulnerabilities found.

Actions

View on WordPress.org Download Plugin
This plugin is automatically re-scanned every 30 days. Next automatic scan due: June 23, 2026 12:26 am (2 weeks).
Export report: CSV JSON

Score Breakdown

Shield
Security
28
High Risk
Why this score?

Top deductions are based on 1 affected rules, reducing this category by 72 total points.

Rule Hits Impact Share
Security issue: Warning 18 -72 100%
W
WP.org Readiness
96
Excellent
Why this score?

Top deductions are based on 2 affected rules, reducing this category by 4 total points.

Rule Hits Impact Share
Tested up to version is behind current WordPress 1 -3 75%
Repo issue: Notice 1 -1 25%
Speed
Performance
97
Excellent
Why this score?

Top deductions are based on 1 affected rules, reducing this category by 3 total points.

Rule Hits Impact Share
Performance issue: Warning 1 -3 100%
Code
Code Quality
99
Excellent
Why this score?

Top deductions are based on 1 affected rules, reducing this category by 1 total points.

Rule Hits Impact Share
Code Quality issue: Notice 1 -1 100%
A11y
Accessibility
96
Excellent
Why this score?

Top deductions are based on 1 affected rules, reducing this category by 4 total points.

Rule Hits Impact Share
Accessibility issue: Warning 2 -4 100%
Bug
Vulnerability Status
100
Excellent
Why this score?

Top deductions are based on 0 affected rules, reducing this category by 0 total points.

No deductions were applied for this category in the latest score run.

Plugin Details

  • Version: 2.1.2
  • Active Installs: 10,000+
  • Last Updated: 2026-04-20 13:22:00
  • Tested up to: 6.9.4
  • Requires PHP: 7.4
  • Rating: 4.5/5 (64 ratings)
  • Support: 1/1 resolved (100%)
  • View on WordPress.org
  • Download Plugin

Scan Summary

  • Errors: 0
  • Warnings: 21
  • Notices: 2
  • Last Scanned: 2026-05-23 23:26:38
  • Score confidence: 100/100
Scans are performed automatically once per day, and the report will note when source data is stale or incomplete.

What Changed Since Last Scan

Run at least two completed scans to view issue deltas.

Detected Issues

Severity Category Message File Fix Guidance
NOTICE REPO Plugin package does not include a license file.
Quick Add a LICENSE or COPYING file so distribution terms are explicit.
Moderate Apply the same remediation pattern across repo findings and re-scan to confirm notice issues drop.
Advanced Add automated linting, CI checks, and team review guidance so this issue class is prevented in future releases.
WARNING PERFORMANCE flush_rewrite_rules() detected. app/Http/Controllers/SettingsController.php
Quick Only flush rewrite rules during activation or explicit maintenance flows.
Moderate Apply the same remediation pattern across performance findings and re-scan to confirm warning issues drop.
Advanced Add automated linting, CI checks, and team review guidance so this issue class is prevented in future releases.
WARNING ACCESSIBILITY Image markup without an alt attribute detected. app/Views/admin/menu.php
Quick Add alt attributes to the flagged image tags, or alt="" for decorative images.
Moderate Audit all templates/components for missing alternative text and update content guidelines.
Advanced Integrate accessibility testing in CI (axe/pa11y) and block releases with critical a11y violations.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. app/Hooks/Handlers/CleanupHandler.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Use of base64_decode() detected. app/Hooks/Handlers/ShortcodeHandler.php
Quick Ensure any encoded payloads are necessary, documented, and never used to obscure executable logic.
Moderate Apply the same remediation pattern across security findings and re-scan to confirm warning issues drop.
Advanced Add automated linting, CI checks, and team review guidance so this issue class is prevented in future releases.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. app/Services/Tickets/Importer/SupportCandyTickets.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. app/Services/Tickets/Importer/JSHelpdeskTickets.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
NOTICE CODE_QUALITY Short PHP opening tags or inline template tags may reduce compatibility across environments. app/Services/Parser/Parsedown.php
Quick Prefer full <?php opening tags for maximum portability.
Moderate Apply the same remediation pattern across code quality findings and re-scan to confirm notice issues drop.
Advanced Add automated linting, CI checks, and team review guidance so this issue class is prevented in future releases.
WARNING SECURITY Use of unserialize() detected. app/Services/Helper.php
Quick Switch the flagged payload to JSON decoding where practical.
Moderate If serialization is required, enforce allowed_classes=false and strict input validation before parsing.
Advanced Move state transfer to signed/typed schemas and add security tests for malformed payloads.
WARNING ACCESSIBILITY Image markup without an alt attribute detected. app/Services/Helper.php
Quick Add alt attributes to the flagged image tags, or alt="" for decorative images.
Moderate Audit all templates/components for missing alternative text and update content guidelines.
Advanced Integrate accessibility testing in CI (axe/pa11y) and block releases with critical a11y violations.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. app/Modules/Reporting/Reporting.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/TaggablesMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/TicketsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/TagRelationsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/PersonsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/ConversationsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/ActivityMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/MailBoxMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/AIActivityLogsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/ProductsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/MetaMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/AttachmentsMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.
WARNING SECURITY Direct database query detected without an immediately visible $wpdb->prepare() wrapper. database/Migrations/DataMetrixMigrator.php
Quick Wrap dynamic SQL arguments with $wpdb->prepare() in the flagged query.
Moderate Refactor repeated SQL into repository/helper methods that enforce prepared statements by default.
Advanced Add integration tests and static checks that fail builds when direct dynamic SQL is introduced.

Score History

No history available yet. · All-Time High: N/A

All Past Vulnerabilities

Showing all known historical vulnerabilities for this plugin, including open and closed records.

Vulnerability CVE Severity Status Affected Versions Patched Version Updated Source
Fluent Support <= 1.5.7 - Authenticated (Administrator+) SQL Injection N/A LOW Closed *-1.5.7 1.5.8 2022-08-02 00:00:00 Wordfence
Fluent Support <= 1.8.0 - Authenticated (Subscriber+) SQL Injection N/A LOW Closed *-1.8.0 1.8.1 2024-09-25 00:00:00 Wordfence
Fluent Support <= 1.9.1 - Cross-Site Request Forgery N/A LOW Closed *-1.9.1 1.9.2 2025-08-22 00:00:00 Wordfence
Fluent Support <= 1.7.6 - Authenticated(Administrator+) SQL Injection N/A LOW Closed [*, 1.7.7) 1.7.7 2023-12-27 00:00:00 Wordfence
Fluent Support <= 1.10.4 - Missing Authorization N/A LOW Closed *-1.10.4 1.10.5 2026-01-05 00:00:00 Wordfence
Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory N/A LOW Closed *-1.8.5 1.8.6 2025-02-28 15:27:49 Wordfence
Fluent Support <= 1.8.0 - Insufficient Authorization on Email Verification N/A LOW Closed *-1.8.0 1.8.1 2024-09-25 00:00:00 Wordfence